Caring for your customers
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Start Here
This is where I start when someone enrols - I go straight to my Google Drive Document, fill in their info and action the steps on it!
Then follow the next steps on this page!
It is that easy - keep it simple
This is a blank copy of my Google Drive Customer Onboarding System
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What is their Goal?
So you will already know what their problem or goal is that they are wanting to achieve with the oils they have purchased
Educate them on the products they have and recommend more that will help them move forward to reach their goal
Remind them of their end goal and why they bought these beautiful oils
Make them excited about when they reach their goal or solve their problem - visualise the future
Keep them accountable - text, email, to check up on how they are doing
Provide them with information to support their goal - videos, tools, podcasts
Let them know you are here to help and support them all the way to their goal and beyond!
Cheer them on! Celebrate their wins!
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Customer Quick Win
Focus on the 1st Step - maybe just opening their oils and reading your emails is enough of a 1st Step! - Congratulate them!
Create a series of small steps
Create a routine (Wellness Cons) with the oils products they have bought for them to follow - allow them to take small steps towards their goals
Keep up momentum and excitement - get results
Give recognition as they complete the steps - keep very simple small goals ie drink more water everyday
Ask them to check in with you and tell you about how they are getting on
Let hem know you are there for them
Creating an email or video series to give daily small steps to feel good
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Wellness Consultation & Follow Ups
Make sure you have them booked in for their wellness consultation/lifestyle overview with in 10 days of them buying their oils
Person to person is amazing but Zoom Facetime or a call can work too!
Book in your diary when you said you would contact them and then every week to check in with them on there progress and celebrate their wins